Warranty

Our goal is to provide the best service with the best possible pricing. If you are not satisfied with your purchase, you may exchange or return it for a refund within 30 days from shipping from our warehouse (excluding shipping and handling charges) 

Note：Items such as underwear/swimsuits are not covered by this guarantee due to hygiene considerations. If you need help, you can check the Apparel Return Process below, or Contact US email:

Our goal is to provide the best service with the best possible pricing. If you are not satisfied with your purchase, you may exchange or return it for a refund within 30 days from shipping from our warehouse (excluding shipping and handling charges) 

Note：Items such as underwear/swimsuits are not covered by this guarantee due to hygiene considerations. If you need help, you can check the Apparel Return Process below, or Contact US emali to fruugo.help@ebox-inc.com

For the above categories, the warranty is only for the main body. The warranty period of product accessories (such as chargers) is 30 days.

What’s Not Covered

1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.

2. If you have damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

The customer voids the warranty if they:
– Flash the firmware of a device or root a device
– Open the body in an attempt to fix the device
– Modify, remove, customize, or swap parts of the product
– Use the device in a way that it is not originally intended for
– Continue to use the item once a fault occurs and causes more damage