If you are not satisfied with your purchase, you may exchange or return it for a refund within 30 days from shipping from our warehouse (excluding shipping and handling charges)
We gladly pay for free Ground shipping for every order. However, Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective will be deducted from any refunds given.
Returns are subject to a Return Merchandise Authorization from Ebox. All purchases, accessories, serial-numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees.
Return Eligibility – All returned or exchanged items must be:
- Returned within 30 Days.
- In new condition.
- In their original packaging.
- Must include all packing material, blank warranty cards, manuals, and accessories.
- Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
We reserve the right to refuse any return if there are:
- Without the return permission.
- Parts of the item are missing.
If there are any noticeable discrepancies or damages when receiving your purchase, or if the wrong item was delivered, please refer to the Submit a form if there is a discrepancy with your order.