If an order is received damaged or not received at all, an insurance claim must be initiated and finalized before customer compensation or product replacement is executed by Ebox. If the item is received damaged, please contact Ebox within five business days of delivery to conduct a claim. Please hold onto your shipping box because our insurance company may want to inspect it. If the item is not received at all, we are required to wait 50 days after the shipment date to conduct an insurance claim.
If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact Ebox to make any necessary corrections. Product discrepancies not notified to Ebox within 5 days may not be eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items. Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs & Short Vidoe of the discrepant item(s) to help us better assist you.
